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About Book
We have intentionally covered a lot of ground throughout this book and a holistic view has been taken of achieving excellence. We have explored important themes such as how to define the overall direction for your hotel, enhance leadership effectiveness, engage your employees and captivate your customers. Not all of the content will have been new to you, but hopefully you will have gained fresh insights into these critical issues. The real work starts now, in the sense that, if you want to derive any benefits from the book, then you will need to take concerted action to apply the concepts at your hotel in future. Naturally, what you need or indeed decide to do will depend on where you are currently as a business, but you should be proactive in making changes based on your new insights. Obviously, you cannot expect to see results overnight, but unless...
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