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This book describes the Siebel upgrade process from Siebel 6 to Siebel 7.7 in detail and in a step-by-step approach along with screen shot of very step.
It describes pre-upgrade tasks , upgrade tasks and post-upgrade tasks in detail.
It also tells the user some useful tips and lessons learned from numerous upgrades.
It has also has a comprehensive list of issues & resolutions when upgrading from Siebel 7.7 to Siebel 8.1.
This book contains information about Siebel Universal Customer Master ( UCM ) in detail.
It describes UCM Functionality in depth. It describes UCM Architecture in detail. It also covers UCM Data Model in detail. Finally it also covers UCM Integration with other Siebel applications.
It has lots of screen shots describing each process.