Pankaj Gupta is an Electronics and Communication engineer who has worked for various corporates and multinational companies (MNCs) for 26 years. After gaining his experience, he decided to share his learning with freshers and wrote his first book in the series "Cross the Bridge: College to Industry". Following that, he authored "Telecom Technologies Simplified for Everyone." This new book is another addition to the series.

Dr Alka Maheshwari is an Associate Professor at Amity Institute of Travel & Tourism, Amity University, Noida, U.P., India. She has researched sustainable practices in the tourism industry and has been training students in various subjects related to travel and tourism. She believes that customer service is the most important area of the industry and authored to create awareness among stakeholders.