In today’s hyper-connected and increasingly digital world, the ability to communicate clearly, confidently, and empathetically is not just important — it is indispensable. This third book in the Management Essentials for the AI Era series focuses on the interpersonal and communication skills that promote collaboration, build trust, and drive influence across both physical and virtual environments.
At its core, this book asserts that communication is far more than a “soft skill.” It is a strategic capability — one that determines the effectiveness of leaders, the cohesion of teams, and the resilience of organizations. We begin by grounding the reader in essential communication principles, designed to enhance clarity, empathy, and adaptability in a fast-evolving digital age.
Next, we delve into presentation skills, offering practical insights on how to craft and deliver messages that engage and inspire — whether in boardroom meetings, webinars, or executive briefings.
Chapter three introduces the Johari Window, a powerful model that deepens self-awareness, strengthens feedback culture, and enriches team dynamics. In an age where emotional intelligence is vital, this framework guides individuals toward more authentic and effective collaboration.
Chapter four is devoted to negotiation — the art and science of achieving mutually beneficial outcomes through active listening, strategic compromise, and emotional intelligence. Here, we unpack the elements of successful negotiation, emphasizing empathy, preparation, and value creation.
This book is tailored for professionals navigating hybrid work models, global teams, and AI-augmented communication platforms. Whether you are delivering a keynote, leading a virtual team, or closing a deal, the tools in this book will empower you to communicate with impact and lead with purpose.
Each chapter in this book includes objective-type questions with answers. You may like to attempt these questions before reading the chapter, as they will help you assess your current understanding of the topic. This way, you can decide whether a quick overview will be sufficient or if a detailed reading of the entire chapter would be more useful.