Sumit is an IT strategy and transformation expert. He is a thought leader with extensive subject matter expertise in service management and process consulting. He has enabled his clients to define the strategic direction for service management in their organizations and refine their IT strategy roadmap. He has been instrumental in setting-up/managing Service Management practice/CoE for multiple organizations. He has conceptualized ITSM offerings and formulated go-to-market strategy for leading IT Services Companies. He has authored a book titled ‘Tackling Roadblocks During IT Implementation’ and an e-book titled ‘ITIL® & Cloud Computing’. He has authored several whitepapers and writes a blog – www.process-consultant.blogspot.com.

Rakesh is a transition and transformation professional with wide experience in both technical and functional aspects of Service management. He has used his technical experience in building and delivering innovative and practical service management solutions for the customers. He has helped organizations in setting up niche service...