Having spent nearly two decades in the healthcare industry, I have encountered numerous patients and their caregivers. It pained me a number of times when some patients whom I interacted with were in deep financial problems due to debts incurred at the time of undergoing treatment or had to dip into their life-long savings to pay hospital bills.

Many of the people I have met have had a deep sense of mistrust towards hospitals, and this was not a function of how big or small, reputed or dis-reputed the organisation was.

This book is a small attempt to explain to people not from the hospital background how a hospital functions, the various nuances, and processes so that they can save their time, money and energy in navigating the system better.

The book is about Ajay's journey while caring for his father and how his friend Dr Vivek and other people clarify his doubts and concerns. Through the various chapters, the readers will understand the common do's and don'ts of a particular hospital department and may nudge them to think differently about the challenges that they are facing.

The aim is to build trust between service providers and recipients by bridging the gap so that each one benefits equally, we have better processes, and have more faith in our healthcare system.