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Type: Print Book
Genre: Business & Economics
Language: English
Price: ₹350 + shipping
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Description

Quality Management has emerged as a fundamental discipline for organisations seeking sustainable growth, customer satisfaction, operational efficiency, and competitive advantage. In an increasingly dynamic and competitive business environment, quality is no longer limited to inspection and defect prevention; it encompasses the continuous improvement of processes, products, services, people, and organisational performance.This book, “Quality Management,” has been prepared to provide readers with a clear, systematic, and practical understanding of the principles, concepts, tools, and practices of quality management. It covers essential areas such as quality concepts and dimensions, Total Quality Management (TQM), quality planning, quality assurance, quality control, continuous improvement, quality tools and techniques, customer satisfaction, quality standards, and contemporary approaches to managing quality.The book has been designed in a simple and reader-friendly manner, making it useful for undergraduate and postgraduate students of Management, Commerce, Engineering, and related disciplines. It may also serve as a useful reference for teachers, researchers, managers, entrepreneurs, and professionals interested in improving organisational quality and performance.The contents have been presented with an emphasis on conceptual clarity and practical relevance. It is sincerely hoped that this book will help readers develop a strong foundation in Quality Management and appreciate its role in achieving excellence and long-term organisational success.

About the Authors

Dr. Z. Sayeedha Firdouse holds a B.Com., MBA, and Ph.D. in Management and serves as an Assistant Professor at Bharath Institute of Higher Education and Research, Chennai. She has published research articles in Scopus-indexed journals and IEEE conference proceedings and has actively participated in national and international conferences, FDPs, workshops, and seminars. She is an NPTEL Silver Elite certificate holder with interests in management research, teaching, and continuous professional development. In addition to her academic pursuits, she is also a passionate marathon runner with 31 completed marathons and a Brown Belt in Karate. She is committed to academic excellence, student development, research, and lifelong learning.

Mrs. K. Kanthimathi holds an MBA, M.Phil., and B.Ed. and is currently pursuing her Ph.D. She is an Assistant Professor in the Department of Management Studies at Bharath Institute of Science and Technology, BIHER, Chennai with over 10 years of teaching experience. She is a dedicated, enthusiastic, and lifelong learner with a strong passion for exploring new ideas and sharing knowledge. Her academic interests include management, education, and allied disciplines. She is actively engaged in teaching, research, and academic activities, with a strong commitment to knowledge sharing and the development of students and the academic community.

D. Praveena, MBA, UGC NET, Ph.D. (Pursuing) is an Assistant Professor in the Department of Management Studies at Bharath Institute of Science and Technology, BIHER, Chennai. She has contributed to research publications, book chapters, conferences, seminars, and faculty development programmes. She actively participates in academic events, research initiatives, student mentoring, and professional development activities. She has also received recognition for her academic and literary contributions, including the Nalasiriyar Maamani Award (2024), and has participated in national-level academic and book-related events.

K. Kanimozhi, MBA, M.Phil., Ph.D. (Pursuing) is an Assistant Professor in the Department of Management Studies at Bharath Institute of Higher Education & Research, Chennai. She has a strong academic interest in Finance, Banking, Human Resource Management, FinTech, Digital Banking, Risk Management, and Online Banking Frauds. She is actively engaged in teaching, research, academic publications, conferences, seminars, faculty development programmes, and student mentoring. She is committed to promoting research-oriented learning, developing students’ analytical skills, and contributing to the evolving fields of management and financial technology.

Book Details

ISBN: 9788118152514
Publisher: TRB PUBLICATIONS (An Imprint of TRB Business Solutions), India
Number of Pages: 88
Dimensions: 6"x9"
Interior Pages: B&W
Binding: Paperback (Perfect Binding)
Availability: In Stock (Print on Demand)

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