Everyday CX Champion

Description

Hearty Welcome to all the Customer Champions & Master Minds

I believe "Successful CRM or Customer Experience (CX)” is about competing in the relationship dimension, not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier sustainable relationship over the long haul.

This book is a compilation of my blog articles from my blog dineshknowledgeplanet.blogspot.com .The reason to publish this as a book is to share the knowledge and experience derived from my 15+ years of service as a CRM/CX Professional. This is no way to say all the content is my own thoughts; in fact I reproduced the content...

About the Author

Dinesh Chandrasekar DC* has over 16 + years of rich IT consulting experience in CRM, MDM & BI implementations, Management Consulting, IP Development and Strategic Advisory services to CXOs. He is currently heading the Hitachi Consulting's Innovation & IP Development practice. A quick preview of his credentials

Head of Hitachi Consulting, India Innovation & IP Development practice
Managed Global CRM & MDM Practice for 6+ years .
Proven Delivery & Solution expertise in CRM and MDM project executions.
Actively Involved in Presales, Practice building, Delivery, Alliance Relationship Management, Account Mining, and Business Development.
Avid blogger http://dineshknowledgeplanet.blogspot.com/
Passionate about CRM, Digital Art & Coaching.
Over 60+ projects engagement experience across the globe.
Delivered over 20+ IP products and Lead the Hitachi Consulting's Innovation Council @ India Development Center.
Author of the book “Everyday CX Champion - A Revolutionary journey from CRM to CX World “

Dinesh is also an alumni of GE , Citigroup and a MBA graduate...

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