Mr. Mbongeni Innocent Dlamini is a family man who is married to Christine Nagawa Dlamini. The author has experience in the corporate world and a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills, always looking to learn new skills, take on extra responsibilities, and grow professionally. Proactive, customer-oriented professional with years of experience in management and customer service. One of the key factors that birthed this book is the experience in corporate management leadership & observations. As you read this book, I know it will enrich your mind with practical strategies.