You can access the distribution details by navigating to My pre-printed books > Distribution
This book contains study notes on ITIL v3 Foundation Exam in the form of notes.
It has loads of mind maps , diagrams and figures covering various ITIL v3 topics
It has a very comprehensive glossary of ITIL v3 terms.
It covers the following topics in depth and in detail:-
5.Continual service improvement
6.Incident and Problem management
7.Change , Configuration & release management
8.Availability & demand management
Md Azizuddin Aamer is an MBA currently working as a Project Manager for a large MNC.
He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.
He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.
He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.