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ITIL v3 Foundation Exam Study Guide (eBook)

Type: e-book
Genre: Computers & Internet
Language: English
Price: ₹549
Description of "ITIL v3 Foundation Exam Study Guide"

This book contains study notes on ITIL v3 Foundation Exam in the form of notes.

It has loads of mind maps , diagrams and figures covering various ITIL v3 topics

It has a very comprehensive glossary of ITIL v3 terms.

It covers the following topics in depth and in detail:-

1.Service Strategy

2.Service design

3.Service Transition

4.Service Operation

5.Continual service improvement

6.Incident and Problem management

7.Change , Configuration & release management

8.Availability & demand management

9.IT SCM

About the author(s)

Md Azizuddin Aamer is an MBA currently working as a Project Manager for a large MNC.

He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.

He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.

He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.

Book Details
Number of Pages: 132
Availability: Available for Download (e-book)
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