This book Covers Siebel Field Service Delivery Life cycle including Planning , Scheduling , Dispatching , Work Execution , Billing , Analysis.
It also covers Closed Loop Service Process Flow in Detail & in Depth
It also covers in detail & in depth the building blocks of strategic Field Service Management
Inventory & Parts Logistics
Scheduling & Dispatch using Siebel Scheduler
It also covers the entire service process flow right from Customer initiating SR to close of SR.
It also Discusses Preventive Maintenance & Replenishment Process in detail and commonly used Field Service Screens and Views along with Screen shots
It also includes a comprehensive Field Service Terminology & Jargons
About the author(s)
Md Azizuddin Aamer is an MBA currently working as a Project Manager for a large MNC.
He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.
He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.
He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.