Siebel Field Service Guide

Description

This book Covers Siebel Field Service Delivery Life cycle including Planning , Scheduling , Dispatching , Work Execution , Billing , Analysis.

It also covers Closed Loop Service Process Flow in Detail & in Depth

It also covers in detail & in depth the building blocks of strategic Field Service Management

Asset Management

Inventory & Parts Logistics

Scheduling & Dispatch using Siebel Scheduler

It also covers the entire service process flow right from Customer initiating SR to close of SR.

It also Discusses Preventive Maintenance & Replenishment Process in detail and commonly used Field Service Screens and Views along with Screen shots

It also includes a comprehensive Field Service Terminology & Jargons

About the Author

Md Azizuddin Aamer is an MBA currently working as a Project Manager for a large MNC.

He got 8 + Years of Siebel CRM Experience. He has worked on all versions of Siebel ranging from Siebel 5.5 to Siebel 8.1.

He is Siebel 7.7 Certified Consultant as well as Siebel 7.7 Analytics Server Architect Certified.

He is PMP Certified from PMI , PRINCE 2 Certified , ITIL Certified and Stanford Certified Project Manager ( SCPM ) from Stanford University.

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