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This book Covers Siebel Field Service Delivery Life cycle including Planning , Scheduling , Dispatching , Work Execution , Billing , Analysis.
It also covers Closed Loop Service Process Flow in Detail & in Depth
It also covers in detail & in depth the building blocks of strategic Field Service Management
Inventory & Parts Logistics
Scheduling & Dispatch using Siebel Scheduler
It also covers the entire service process flow right from Customer initiating SR to close of SR.
It also Discusses Preventive Maintenance & Replenishment Process in detail and commonly used Field Service Screens and Views along with Screen shots
It also includes a comprehensive Field Service Terminology & Jargons