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This book covers Siebel Public sector version 8.2 in detail and in depth.
It covers Case Serialization, Universal Case... More > Inbox , Evidence Management & Lead Management in depth.
It also covers Architecture overview.
It also covers Benefit case, Case Intake , User Authentication Business Process flows.
It describes Case Management Intake service & Forms Integration Administration.
Effective Dating Functionality & Framework , Change of Circumstance which are new features of Siebel Public Sector 8.2 are discussed in detail & in depth along with screen shots.
Eligibility Determination , Benefit & Service Plan features are covered extensively along with screen shots
Appeals Management & Case Worker Timekeeping