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*** Amazing read. Concepts explained in simple words. - this is what one reader wrote back.
Only practical stuff. Little theory in it. Makes reading a pleasure.- writes another
Your book is an excellent companion volume to anyone interested to eliminate chronic issues in their organisation - one delighted reader ***
My 50+ years of working experience in distilled form.
There are 25 chapters/ around 440 pages.
Not exactly a handbook - but a useful reference book on quality improvement.
You will, no doubt, find it very useful, to solve your day-to-day problems and nip them in the bud!
If you are managing any process - small or big, this book is for you.
Has huge potential for saving costs and improving profits!