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Surrogate Parameter is a new tool discovered by Vidyut Bapat.
This can be considered as a new tool in part of design of Experiment Toolkit. A case study is described in which a chronic, critical to customer quality problem is solved using this tool. It was a problem of a moulded part breaking during assembly.
Failure rate of 2500 ppm was reduced to zero within a week using this methodology.
very interesting and very useful to all quality practitioners working to achieve zero defect .
only 16 pages