ITIL 5 launched in February 2026. Most guides just reprinted their ITIL 4 notes.

This one was written against the new syllabus from the ground up — the eight-stage Product and Service Lifecycle that replaced the Service Value Chain, the 34 practices reorganized into two categories, and the 6C AI Model that did not exist before.

It is also written to be read. No wall of bullet points. No syllabus paraphrased back at you. Every concept is explained in plain English, anchored to a running example — a bakery — that makes abstract service management concrete and memorable.

WHAT IS INSIDE
• Seven chapters covering the full ITIL 5 Foundation syllabus, from the four dimensions to the ITIL Value System to the exam itself
• 100 exam-style practice questions — every one names the syllabus area it tests and the section that teaches it, so a wrong answer tells you exactly what to re-read
• A checkpoint quiz in every chapter — 71 more questions, with worked explanations
• 12 quick-reference cards for last-week revision
• An 80-term glossary in plain language, not syllabus language
• A full exam chapter: registration, cost, online versus test center, question formats, three study plans, and the traps that catch people
• The Bridge exam explained for ITIL 4 holders

WHO IT IS FOR
• Anyone sitting ITIL 5 Foundation and starting from zero
• ITIL 4 holders deciding between the full exam and the Bridge
• Service desk, operations, QA and project people who need to work with ITIL teams
• Anyone who has opened the official syllabus and closed it again

Indian edition. An independent study guide. ITIL® is a registered trademark of PeopleCert. This publication is not endorsed by or affiliated with PeopleCert or AXELOS Limited.