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This book covers Siebel Public sector version 8.1 in detail and in depth.
It covers Case Serialization, Universal Case Inbox , Evidence Management & Lead Management in depth.
It also covers Architecture overview.
It also covers Benefit case, Case Intake , User Authentication Business Process flows.
It describes Case Management Intake service & Forms Integration Administration.
It has loads of screen shots and step-by-step approach is used.
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