This course provides clear guidelines for Effective Business Communication.

Module 1

Effective Business Writing
Introduction
Planning your writing
Write the first draft
Edit the document
Design the visual format and layout of the document
Check the final draft

Module 2

Effective Business Presentations
Introduction
Understanding the components of oral communication
Factors to consider when preparing a presentation
Structure of an effective presentation
Visuals
Preparing the environment
Presentation skills – assessment rubric
Presentation skills – coaching checklist
Pitfalls of business communication