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Understanding Customer Service

A must read for everyone in Service Industry
Pankaj Gupta, Dr. Alka Maheshwari
Type: Print Book
Genre: Business & Economics, Job & Career
Language: English
Price: ₹249 + shipping
Price: ₹249 + shipping
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• What is customer service?
• What is customer sensitivity?
• How do you feel when a customer vents on you?
• How to handle customer relations?
• How to close loop customer complaints?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book will be an interesting read and would be useful in your professional development if you work in customer-facing roles in any service industry. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

About the Authors

Pankaj Gupta is an Electronics and Communication engineer who has worked for various corporates and multinational companies (MNCs) for 26 years. After gaining his experience, he decided to share his learning with freshers and wrote his first book in the series "Cross the Bridge: College to Industry". Following that, he authored "Telecom Technologies Simplified for Everyone." This new book is another addition to the series.

Dr Alka Maheshwari is an Associate Professor at Amity Institute of Travel & Tourism, Amity University, Noida, U.P., India. She has researched sustainable practices in the tourism industry and has been training students in various subjects related to travel and tourism. She believes that customer service is the most important area of the industry and authored to create awareness among stakeholders.

Book Details

ISBN: 9789334035230
Publisher: Self
Number of Pages: 85
Dimensions: 5"x8"
Interior Pages: B&W
Binding: Paperback (Perfect Binding)
Availability: In Stock (Print on Demand)

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