Artificial Intelligence is transforming banking, but the challenges facing financial institutions in emerging markets are fundamentally different from those in developed economies. This book provides a practical framework for banking leaders to navigate AI adoption across customer experience, fraud detection, KYC, lending, governance, and operational transformation.
Drawing on real-world banking and payments industry experience, it explores how institutions can leverage AI responsibly while balancing regulation, risk, and customer trust.
Focused on India, the Middle East, and Africa, the book offers strategic insights, implementation guidance, and leadership perspectives for the next generation of banking.
Whether you are a banking executive, digital transformation leader, or fintech professional, this guide will help you understand how AI is reshaping the future of financial services.