The BC & BF Examination conducted by the Indian Institute of Banking & Finance (IIBF) and examinations associated with BFSI are important milestones for candidates seeking to develop or strengthen their professional knowledge in the banking and financial services sector. Success in these examinations requires not only a basic understanding of banking concepts but also familiarity with financial products, customer service, banking operations, financial inclusion, digital banking, regulatory practices and the responsibilities of business correspondents and business facilitators.
With this objective in mind, “BC & BF Exam (Multiple Choice Questions with Answers)” has been prepared as a practical examination-orientated study resource for candidates appearing for BC & BF examinations conducted by IIBF and BFSI. The book has been written with a simple and focused approach. Instead of presenting lengthy theoretical discussions alone, it places particular emphasis on Multiple Choice Questions (MCQs) and their correct answers. This approach enables candidates to revise important concepts, test their understanding and become familiar with the type of objective questions they may encounter during examination preparation.

The questions cover important areas relevant to BC & BF examination preparation, including banking fundamentals, financial inclusion, deposits, loans and advances, customer service, KYC, financial literacy, digital banking, payment systems, government financial inclusion initiatives, insurance, pension-related products, banking technology and the duties and responsibilities associated with business correspondents and business facilitators. A major purpose of this book is to help candidates identify their areas of strength and weakness. Candidates are encouraged not merely to memorise the answers but to understand why a particular answer is correct. MCQ-based preparation becomes considerably more effective when the underlying concept is understood.

The book may be used in several ways: as a first-time preparation guide, as a revision book before the examination, or as a self-assessment tool through repeated practice. Candidates can attempt the questions without looking at the answers and subsequently evaluate their performance. Repeated practice can help improve both accuracy and confidence.

It should also be remembered that banking rules, regulatory provisions, schemes, products and operational procedures may change from time to time. Therefore, candidates should use this book along with the latest official examination syllabus, study material, circulars, notifications and guidelines issued by the concerned authorities and institutions wherever applicable. This book is not intended to replace official IIBF or BFSI study material. Rather, it is designed to function as a supplementary examination-practice resource that can help candidates revise and reinforce their knowledge.

I sincerely hope that this book will serve as a useful companion to candidates preparing for the BC & BF examination and will help them approach the examination with greater confidence, clarity and preparedness. I wish every candidate success in the examination and a rewarding career in the banking and financial services sector.