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This book is a reflection of my learning of problem management activities over the years and a sincere effort to equip aspiring problem managers with all the knowledge that can, not only decrease their learning curve but also help them become effective in their role from the onset. I envision this book to help all problem managers who are already playing the role and the one’s aspiring, drive the process more effectively to deliver faster and superior results.
The book includes critical guidance on daily, weekly and monthly activities of a problem manager, problem identification (what data to analyse and how), how to measure and report problem process effectiveness and what to report to the CXO to demonstrate the effectiveness of problem management process. You may self certify using the scenario- based exam included in the book.